Support
Inertia Training, a companion app for intervals.icu
Get in touch
Email support@inertia.training and we'll get back to you. Please include your device, iOS version, and what you were doing when the problem happened.
If the app showed you an error screen with a reference code, quote that code. It points straight at the specific error report and is by far the fastest way to get an answer.
Getting started
Inertia Training reads the training data already in your intervals.icu account, so you need an intervals.icu account and an API key from it. After you sign up, the app walks you through finding the key. To do it yourself: open intervals.icu, go to Settings, scroll to the Developer Settings card at the bottom, and copy the API Key shown there.
The app says my API key is wrong
Check you copied the whole key from the Developer Settings card, with no trailing space. If you regenerated the key on intervals.icu, the old one stops working immediately and you'll need to paste the new one into Profile → Edit account.
I signed in but no training data appears
The app only shows what is in your intervals.icu account. If a ride or run has not synced to intervals.icu yet, from Garmin, Strava, Zwift or wherever you record, it will not appear here either. Check intervals.icu directly first. Activities synced from Strava can also arrive without the underlying data streams, in which case the app tells you so and points at your intervals.icu Strava settings.
I forgot my password
Tap "Forgot your password?" on the sign in screen. We'll email you a code to enter in the app, then let you set a new password. If the email doesn't arrive, check your spam folder before trying again.
How do I change my API key?
Profile → Edit account. The saved key is masked, showing only the last four characters so you can tell which one is stored.
How do I switch between kilometres and miles?
Profile → Preferences → Archaic units.
Does the app work offline?
Partly. Recently viewed screens are cached, so Today, Activities, Fitness, Perform and your zones still open without a connection, showing when the data was last loaded. Anything that saves a change needs a connection.
The map on an activity is blank
Maps only appear for activities that recorded a GPS route, so indoor and virtual rides won't have one. If an outdoor activity shows no map, tell us and include the activity date.
How do I delete my account?
Profile → Delete Account. This permanently removes your account and your stored intervals.icu key from our systems, and clears what the app has saved on your phone. It does not touch your intervals.icu account or any of the training data there. See the Privacy Policy for detail.
Reporting a bug
Email us with what you expected, what happened instead, and the steps to reproduce it. Screenshots help. So does the reference code from the error screen, if you saw one.